OUR SERVICES

Customer Service

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Our dedicated THE WS customer service team looks forward to providing you with the finest personalized experience.

Please contact us at: +66-63-838-5522.

 

For additional assistance or to visit THE WS boutique, please reach out to us directly.

Personalized Design Experience

 

Discover our comprehensive custom design services, where we collaborate with you to create your distinctive collection alongside THE WS’s expert designers and consultants.

Every step reflects our mastery and expertise, from initial concept to the final creation of exquisite jewelry pieces. We work closely with you to bring your vision to life, crafting one-of-a-kind pieces that perfectly align with your desires and meet your specific aspirations, all held to our highest standards.

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For further personal consultation, please schedule a visit to THE WS boutique.

To preserve the timeless beauty of your precious THE WS fine jewelry pieces, we invite you to follow our thoughtfully crafted care instructions. This guide reflects our commitment to helping you maintain the brilliance and elegance of every treasured piece in your collection.

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Jewelry Care Guide

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Handle your jewelry with care and keep it beautifully clean to maintain its lasting radiance. Store each piece safely in soft pouches or jewelry boxes when not in use.

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Be mindful when wearing jewelry, especially rings, bangles, and bracelets—

protect them from hard surfaces to keep your diamonds and gemstones safe from cracks or damage.

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Handle each piece with gentle attention and avoid keeping jewelry boxes from direct sunlight. When traveling, protect your treasures in secure cases. With proper care, your THE WS jewelry will remain as stunning as the day you first wore it.

 

***Earrings Pre-Wear Preparation

Although we thoroughly clean all earrings prior to a deliver, we recommend sanitizing earring posts and backs before first use. Simply use jewelry cleaning spray on a soft cloth, rubbing alcohol on a cotton pad, or an alcohol wipe.

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Earrings Daily Care: During wear, earring backs may loosen from daily movement or accidental contact. If a backing fall while putting on your earrings, it may not fasten as securely. Check your earrings regularly throughout the day to ensure they remain secure, and maintain a comfortable fit, prevent accidental loss.

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Daily Care Wisdom:

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• Remove jewelry before sleeping, swimming, exercising, or showering

• Apply cosmetics, perfumes, and hair products before adorning your pieces

• Avoid impacts against hard surfaces to protect both metals and precious stones

• Ensure clasps and fastenings are secure when dressing

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Daily Maintenance & Care Rituals

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After wearing, gently polish your jewelry with a soft cloth to remove any dirt, dust, and traces of daily wear.

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For deeper cleaning, soak in warm, soapy water for 10-15 minutes, then rinse carefully, and pat dry gently with a soft, clean cloth, or use a blow dryer on cool setting to achieve thorough drying without heat damage before returning to their protective storage.

 

Always clean your jewelry gently after each wear and store in protective pouches or boxes to preserve your jewelry’s enduring beauty.

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Your THE WS jewelry represents precious moments and lasting memories.

Following these care instructions ensures your pieces remain as radiant as the day they first captured your heart.

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Thank you for choosing THE WS and for nurturing the brilliance of your cherished pieces. May they continue to sparkle as beautifully as you do. Also, may they bring you endless joy and timeless elegance.

If your treasured THE WS jewelry piece requires professional care,

please visit us directly at THE WS boutique or reach out to our dedicated service team via email at wsgroupp@gmail.com

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You may also connect with us through any of our official channels—our website, WhatsApp, Line, or by phone—to speak with our skilled craftsmen and expert specialists in jewelry care.

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We’re here to provide comprehensive restoration and repair services, returning your treasured pieces to their original brilliance and beauty.

We stand behind every piece with absolute confidence, knowing that your

THE WS jewelry represents not just exceptional craftsmanship, but also our

unwavering commitment to your satisfaction. When you choose THE WS, you’re investing in jewelry that has been created with passion, inspected with precision, and delivered with our guarantee of lasting quality.

 

Experience the difference that comes from choosing jewelry crafted with

uncompromising standards and backed by our promise of excellence.

 

Invest in the beauty of THE WS pieces that grow more meaningful with every passing day.